Refund Policy

Please contact us within 14 days of receiving your order and include:
- Your order number.
- A short description of the issue.
- Clear photos showing the problem (including packaging, if damage is suspected).

We will review the details and respond with next steps.

In most cases, a remake is the fastest and most complete resolution. We will reprint or re-stitch the defective items to the approved proof and reship at our cost.

A refund (partial or full) may be issued when a remake is not practical — for example, if you no longer need the items by the original deadline. Refunds are returned to the original payment method.

If you prefer, we can issue store credit against a future order instead of a refund. Store credit does not expire.

Once you approve a proof, the design is locked. If the finished order matches the approved proof, we generally cannot refund it for design reasons. Please review proofs carefully — spelling, colours, sizes, and placement.

If your parcel arrives visibly damaged, please photograph it before opening where possible and contact us quickly. We will work with the carrier to resolve the issue.

Orders can usually be cancelled with a full refund before production begins (i.e. before proof approval or batch start). After production has begun, cancellation may not be possible or may incur a fee.

Please contact us first if something is wrong — we are quick to resolve genuine issues. Raising a chargeback without giving us a chance to help may result in account suspension and recovery of dispute fees.

Most remakes and refunds are processed within 7–14 business days of approval. Refund times in your bank or card statement depend on your payment provider.

Need help with an order? Reply to your order confirmation email or message us through the contact page — we'll take care of it.