This Privacy Policy describes how The American Patches ("we", "us", or "our") collects, uses, and shares information about you when you use our website, place an order, or contact us. By using our services you agree to the practices described below.
01Information We Collect
We collect information you provide directly to us when you place an order, request a quote, upload artwork, or contact support.
This typically includes your name, email address, phone number, shipping address, payment information, and any design files or notes you share with us.
We also collect limited technical information automatically, such as your IP address, browser type, and pages viewed, to help us operate and improve the site.
02How We Use Your Information
We use the information we collect to:
- Fulfil your orders and deliver proofs, updates, and finished patches.
- Respond to quote requests, messages, and support enquiries.
- Send transactional emails about your order status or payment.
- Improve the site, prevent fraud, and comply with legal obligations.
We do not sell your personal information to third parties.
03Sharing With Service Providers
We share your information only with trusted service providers who help us run the business — for example, payment processors, email delivery partners, file storage, and shipping carriers. These providers are only permitted to use your data to perform services on our behalf.
04Cookies & Analytics
We use a small number of essential cookies and privacy-respecting analytics to understand how the site is used. You can disable cookies in your browser settings; some features may not work without them.
05Data Retention
We retain order records, artwork files, and email correspondence for as long as reasonably needed to support your order, answer future questions, and meet our legal and accounting obligations. You may ask us to delete your account data at any time — see "Your Rights" below.
06Data Security
We use industry-standard safeguards to protect your information, including encrypted connections, access controls, and secure cloud infrastructure. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
07Your Rights
Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To exercise any of these rights, email us at the address in the "Contact" section below. We will respond within a reasonable time.
08International Transfers
Our infrastructure and service providers may be located outside your country. By using our site you consent to your information being transferred and processed in those jurisdictions, subject to appropriate safeguards.
09Children's Privacy
Our services are not directed at children under 13 and we do not knowingly collect personal information from them. If you believe we may have collected such information, please contact us so we can remove it.
10Changes to This Policy
We may update this policy from time to time. When we do, we will update the "Last updated" date above and, where appropriate, notify you by email.
11Contact
Questions about this policy or your personal data? Email us and we'll get back to you. Contact details are on our contact page.
Questions? Contact our team and we'll help.